Broadband Forum’s Connected-Home Standard Gathers Momentum
2019.09.08 – Broadband World News
‘Consumers are loading up their home networks with eclectic combinations of multiple vendors’ devices that run on various operating systems. Sometimes, the only common theme is the WiFi humming between each piece of gear.
Regardless of the bandwidth load or conflicts between disparate products, subscribers often turn first to their home-network provider if problems arise. With little or no insight into what’s running on the network, operators rely on costly truck rolls for customer service, looking to transform consumers from needlessly angry at their broadband operators into satisfied customers.’