User Services Platform

Intelligent home and business services

User Services Platform (USP) is the Broadband Forum's integrated, standardized way to implement, deploy and manage all aspects of home network, entertainment and computing resources (such as IoT).

This allows a vast number of suppliers to integrate their products into provider service offerings and gives service providers the freedom to add the services to their customers. It expands management well beyond gateways that were the scope of the Forum's well known TR-069 specification.

USP Special Preview

Ahead of the publication the Broadband Forum has made available a special pre-publication draft of the new User Services Platform specification (currently designated WT-369)

Click to visit the USP preview site

USP Video

Jason Walls of QA Cafe and Broadband User Services co-director describes this important project.

USP Video

Barabara Stark of AT&T and USP project stream lead describes the impact of USP and previews it's upcoming publication.

What is USP?

The User Services Platform is a standardized protocol for managing, monitoring, upgrading, and controlling connected devices. USP allows service providers, consumer electronics manufacturers, and end users to:

  • Perform lifecycle management of consumer connected devices
  • Enable IoT and consumer electronics upgradability for critical security patches
  • Bootstrap and configure newly installed or purchased devices and virtual services
  • Let customer support monitor and troubleshoot connected devices, services, and home network links
  • Easily map the home network to control service quality and monitor threats
  • Securely control IoT, smart home, and smart networking functions locally or from the Cloud
  • Enable multi-tenant (i.e., multi-stakeholder) management and control

Who benefits?


  • USP allows consumer to purchase and start using smart home and other network enabled devices or services as easily as buying an app for their smart phone. 

Manufacturers and Developers

  • USP allows application and device developers to treat the end-user's assets as a platform to build limitless numbers of apps and specialized devices, and securely manage the lifecycle of those products and services.

Broadband and Application Service Providers

  • USP allows broadband and application service providers to offer an endless number of applications to consumers hungry for advanced broadband and mobile services, and empowers different stakeholders to work together to ensure a seamless end-user experience.

How does USP work?

USP is a framework of agents and controllers that interact in real-time. These allow applications to manipulate end-user devices and virtual services using a standardized data model.

  • Service elements (like lights, network functions, Wi-Fi, firmware banks) may be local to the Agent or proxied
  • Applications can include service provider provisioning and management systems (like today’s TR-069 ACS), but with multi-tenant capability
  • Applications can exist on end user devices or in the cloud to provide user interfaces and app stores
  • Agents and Controllers can act together as part of an automated smart home or intelligent buildings system

The natural evolution of TR-069

The consumer electronics industry needs a way to bootstrap, upgrade, manage and monitor this brave new world of connected devices. When the Broadband Forum created the CPE WAN Management Protocol this same need existed for home gateways and other Customer Premises Equipment. This flagship of the Broadband Forum has of the writing of this document reached over 800 million subscribers worldwide.
This provides the perfect opportunity to leverage the expertise and experience gained with CWMP including:

  • Extending and improving upon well understood proxy scenarios to cover any device using any protocol
  • Reusing and expanding the robust Device:2 data model (link) that accurately models network services and interfaces for connected devices, and bringing together standard models for IoT objects into one place
  • Leveraging what we’ve learned with years of use and millions of deployed devices for the new world of IoT and virtualized services

Creating a new user experience

Until now, there has been no unified, common approach to securely deploy and manage network aware consumer electronics, entertainment, IoT, and other services made possible by today's connected world. The only way for consumers and small business to create a customized experience has been via expensive hand crafted systems available to a tiny minority.

Service Providers of all kinds have been unable to provide new value-added services for broadband users that people not only want but are so freely available on today’s smartphones. This has effectively isolated both the home and the home user. The BBF's User Services Platform(USP) addresses these issues.