2020.08.31 – Standards hold the key to unlocking the connected home

Standards hold the key to unlocking the connected home

VanillaPlus – 2020.08.31

‘In light of the current pandemic, global technology market advisory firm ABI research estimates that Connected Home devices could see a 30% year-on-year sales surge in the coming months. Not only this, says Daniel Egger, Axiros GmbH and Project Stream for Broadband User Services (BUS) Data Modeling Project Stream, smart home devices are expected to overtake smartphones by 2021, with the number of Internet of Things (IoT) devices predicted to reach more than 50 billion devices, according to Strategy analytics.

In order to monetise this golden opportunity within the Connected Home market, service providers must first unlock a truly interoperable ecosystem for user services that vastly improves the consumer experience.

A challenging task for service providers

As smart devices become increasingly prevalent throughout the home and office, consumers and businesses alike are in turn demanding faster, more reliable connectivity. To truly enable and enhance end-users’ connected experience, ubiquitous connectivity must be delivered to all corners of residential and commercial premises, all whilst ensuring connected devices can be seamlessly managed.

How these devices can be managed, monitored, and upgraded can be a challenging task for service providers. And with consumers turning to their broadband service providers for customer support on smart home device-related issues, it further increases complexity and heightens security related problems.

As a result, service providers are being held responsible for poor device and application performance by their customers because they perceive the integration of devices, applications, and internet service as part of their overall broadband experience. This comes down to the fact that consumers often do not have the knowledge to differentiate between “the Wi-Fi” and “the internet”, despite the reality that many consumers buy their Wi-Fi equipment independently of their service provider.’

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