Connected Home

The Connected Home has emerged as the front line in defining the broadband subscriber experience. Formerly an area that was seen by service providers as beyond the line of demarcation, it now is a natural extension of the access network and the intersection between the proliferating Internet of Things

Realizing the Promise of the Connected Home with User Services Platform

The IoT enhanced Connected Home presents service providers with unparalleled opportunities and challenges. Now is the time to rethink how the broadband experience is delivered and measured in the home and business. With over 1 billion deployments globally, look to the evolution of TR-069 for a clear path forward. That evolution – TR-369 or User Service Platform (USP) – has been designed and built by the service providers and vendors of Broadband Forum by leveraging the experience of deployment managed services through complex network environments.

See Our Market Update on USP (TR-369)

Jason Walls (QA Cafe), BBF Work Area Co-Director of Broadband User Services (BUS), talks about the latest BBF activities in User Services Platform (USP), TR-398, certifications, and Wi-Fi (OB-MAP)

Management of the Connected Home

What is USP?

The User Services Platform is a standardized protocol for managing, monitoring, upgrading, and controlling connected devices. USP allows service providers, consumer electronics manufacturers, and end users to:

  • Perform lifecycle management of consumer connected devices
  • Enable IoT and consumer electronics upgradability for critical security patches
  • Bootstrap and configure newly installed or purchased devices and virtual services
  • Let customer support monitor and troubleshoot connected devices, services, and home network links
  • Easily map the home network to control service quality and monitor threats
  • Securely control IoT, smart home, and smart networking functions locally or from the Cloud
  • Enable multi-tenant (i.e., multi-stakeholder) management and control

USP represents the natural evolution of the Broadband Forum’s CPE WAN Management Protocol (CWMP), commonly known as TR-069. It uses an expanded version of the Device:2 Data Model to represent device operations (firmware upgrades, reboots, etc.), network interfaces, and service functions (IoT functions, VoIP, etc.).

Barbara Stark (AT&T), BBF Project Stream Manager for OB-MAP and USP, talks about the latest BBF activities in OB-MAP and USP


TR-069 is at the heart of a profound industry evolution to holistic broadband. For the first time providers have a real opportunity to operate and manage the entire access and premises compute-network ecosystem. In development by Forum members are new data models, user services platform, wireless-wireline convergence, wi-fi performance initiatives, virtualization projects such as TR-317 (see below and on the TR-317 page), TR-359 the Forum’s framework for virtualization and new practical implementation initiatives such as Open Broadband.

Gavin Young, Head of Fixed Access at Vodafone and a BBF founder, shares his thoughts on the significance of reaching 1 billion TR-069 installations globally

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